Return and Refund Policy

Digital service notice

DeedFlow provides digital document-processing and report-generation services. Because access is granted immediately after payment and the service begins processing your uploaded material, purchases are generally non-returnable once the report has been generated or unlocked.

When refunds may be considered

• You were charged more than once for the same report.
• A payment succeeded but the report was not unlocked due to a verified system error.
• The platform was unavailable or failed in a way that prevented the purchased service from being delivered.

When refunds are not usually available

• You changed your mind after a report was successfully generated or downloaded.
• You are dissatisfied with extracted data that could have been reviewed and corrected before final use.
• Uploaded files were incomplete, incorrect, corrupted, or did not meet the supported format requirements.

Requesting a refund

If you believe you qualify for a refund, email us within 7 days of payment with your account email, payment reference, report month, and a short explanation of the issue. We may request additional information needed to verify the claim.

Review time

Refund requests are normally reviewed within 5 to 10 business days. Approved refunds are returned through the original payment method, subject to the timing of the relevant payment provider or bank.

Contact

For refund support or billing issues, contact support@deedflow.lk.